1. Eligibility for Refunds

• Customers may request a refund within 24 hours of purchase if they have spent less than 1 hour within the course and no certificates of completion have been issued. Refunds will not be granted for failure to complete any course associated with the registration. Access to online study materials will be terminated upon approval of a refund.

2. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Email your refund request to [info@claimsadjusteracademy.com] with the subject line “Refund Request – [Your Full Name]”. In the email, include your full name, course name, date of purchase, and the reason for the refund request.
2. Review: Our support team will review your request and verify your eligibility based on the criteria mentioned above.
3. Decision Notification: You will receive an email notification regarding the decision of your refund request within 3-5 business days.
4. Processing Time: If approved, the refund will be processed within 3-7 business days and will be credited back to your original method of payment.

3. Non-Refundable Items

• Administrative Fees: Any administrative fees associated with course enrollment are non-refundable.
• Materials and Shipping Costs: Costs associated with physical course materials and shipping are non-refundable.
• Discounted Courses: Courses purchased at a discount or as part of a promotion are non-refundable.

4. Course Cancellation by CAA

In the unlikely event that CAA cancels a course, you will be notified and given the option to transfer to another course or receive a full refund, regardless of the access status of the course material.

5. Special Circumstances

We understand that special circumstances may arise. If you believe your situation warrants an exception to our refund policy, please include detailed information in your refund request email. These requests will be considered on a case-by-case basis.

6. Contact Information

For any questions regarding this refund policy or to request a refund, please contact us at: info@claimsadjusteracademy.com